FAQ

I. Account

  1. How do I open an account at MySmartFx?

    To open an account you must fill out the data and your identity at account opening application form here. Once your application is reviewed by our staff, our staff will then make an account for you and send login number and password to your email the following instructions to make a deposit.

  2. Why is Yahoo mail is strongly not recommended for registration?

    Using Yahoo!Mail is not recommended for registration process, because Yahoo!Mail applies the rules and system those are not compatible with any other email system. This could cause delay on important emails delivery to your inbox, considered as spam, and can’t be sent at all to your email. 

  3. What is the minimum amount to open an account?

    The minimum amount for opening deposit is $ 250, with a fixed rate where $ 1 = 10,000.00 (ten thousand rupiahs).

  4. Why do I need to send a copy of identity card?

    This is to prevent money laundering practices and ensure that you are not a fictitious customer.

  5. Can I withdraw my money whenever I want? Is there a cost?

    Of course you may, with a note that the funds you leave in your account is still sufficient to meet the adequacy of funds for the transaction (if there are open positions in your account). But if there is no position opened, you can withdraw all your funds at any time, provided that carried the day and banking hours. We do not charge anything for withdrawal. In case if you withdraw funds via wire transfer (international transactions), then the transaction fee may be charged by the bank concerned, not by MySmartFx.

II. Trading platform

  1. Does MySmartFx develop its own trading platform?

    No. We use the trading platform developed by MetaQuotes, it is called MetaTrader4.

  2. How to obtain MySmartFx trading platform?

    If you have already signed up as customers MySmartFx, you’ll automatically get our trading platform installer that sent to your email. But if you intend to do simulation first, you can download our platform here.

  3. Do I have to pay to get the trading platform MySmartFx?

    No, you don’t. You can get it for free.

  4. How do I make a transaction with the trading platform MySmartFx?

    To make transactions with the trading platform MySmartFx is easy. You can just click your mouse in order to perform transactions. You can conduct transactions for all instruments / products we provide (forex, stock indices, commodities, energy, and CFD) on our trading platform with only one course. For more details you can download the user guide MySmart Trader trading platform here.

  5. How do I increase the security of my platform?

    As soon as you receive a login number and password from us, it is recommended that you change your password. You can find in the guidance to use MySmartFx trading platform which can be downloaded here.

III. About MySmartFx

  1. What is MySmartFx?

    MySmartFx Pvt. Ltd. is one of the leading online companies that offer a complete range of trading facilities. We provide the best means to achieve a significant opportunity in trading Forex, Stock Indices, Commodities and CFD. MySmartFx is committed to provide the best services that have not even thought of by other companies.

    We strongly believe that professionalism, education and service is very important in this business. For that, we do all it can to meet our customers’ satisfaction.

  2. Where is MySmartFx headquarter?

    MySmartFx, Pvt. Ltd. is headquartered in Vanterpool Plaza 2nd Floor, Wickhams Cay I Road Town, Tortola, British Virgin Islands.

  3. Who are allowed to trade in MySmartFx?

    We accept clients from all walks of life from all over the world.

IV. Trading

  1. How much leverage is used by MySmartFx?

    MySmartFx set a leverage of 1:400 for forex.

  2. What instruments that are traded by MySmartFx?

    MySmartFx provides an opportunity for those who want to trade Forex, Stock Indices, Commodities (gold, silver, and oil), and stock CFDs.

  3. Can I make hedging and scalping?

    Hedging is allowed, but remember that it will reduce your chances of getting a profit, while scalping is not allowed in MySmartFx.

  4. Does MySmartFx allow the using of EA?

    EA is allowed for real accounts as long as the trading system does not violate the trading rules at MySmartFx.

V. Login & Password

  1. When will I get the login and password?

    For a demo account, they will be sent to the registered email after you register.
    For real account, they will be sent to the registered email after you received the funds in the account without any problems MySmartFx (Good Fund).

  2. Why do I receive 2 login and password?

    True, MySmartFx coated with 2 layers of security, the Master Password and Investor Password is the password for Investor Trading Platform MySmartFx, while the other is the password to access the client page where you can make a deposit / withdrawal.

  3. What if I forgot the password?

    Client Page for passwords, you can access the forgot password.
    For trading platform password you can reset the password to send tickets through the Client Page.